Return and Refund Policy

Return and Refund Policy

Thank you for shopping with Prosh Global Store! We strive to provide the best products and service to our customers. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

  • We accept returns on most products within 7 days of the delivery date.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
  • Non-returnable items include:
    • Gift cards
    • Sale items or clearance items
    • Perishable goods (e.g., skincare products with a short shelf life)
    • Personalized/customized products

Return Process

  1. Contact Us: To initiate a return, please contact us at support@proshglobal.store with your order number and reason for return.
  2. Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RA#) and the return shipping instructions.
  3. Return Shipping: You are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
  4. Packaging: Please pack the item securely in its original packaging, and include your RA# in the return package.

Refunds

  • Once we receive your returned item, we will inspect it to ensure it meets the return criteria.
  • If your return is approved, we will process your refund to your original payment method within 7-10 business days.
  • Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to our error.

Exchanges

  • If you would like to exchange an item, we recommend initiating a return and then placing a new order for the desired product.

Damaged or Incorrect Items

  • If your item arrives damaged or incorrect, please contact us immediately at support@proshglobal.store.
  • We will provide a full refund or send a replacement item at no additional cost.

Late or Missing Refunds

  • If you haven't received your refund within 10 business days, please check with your bank or credit card company.
  • If you’ve done this and still have not received your refund, please contact us at support@proshglobal.store.

Non-Returnable Items

  • Certain items may not be eligible for return or refund. These include:
    • Final sale items
    • Gift cards
    • Opened personal care products

Customer Support

If you have any questions or need assistance with a return, please don’t hesitate to contact us at support@proshglobal.store.

We want you to be happy with your purchase, and we will do our best to make the return or refund process as smooth as possible.

Thank you for choosing Prosh Global Store!