Privacy Policy

Last updated: January 15, 2025

This Privacy Policy describes how Prosh Global Store ("we," "us," "our," or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from proshglobal.store (the "Site") or otherwise interact with us regarding our Services (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to the user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any updates will be posted on the Site with the "Last updated" date revised accordingly. We recommend reviewing this Privacy Policy periodically to stay informed about our data practices.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources, as described below. The type of information we collect depends on how you interact with us.

Information We Collect Directly from You

You may provide personal information directly to us when you:

Contact Us: Name, email address, phone number, and message content.
Make Purchases: Name, billing address, shipping address, payment details, email address, and phone number.
Account Creation: Information such as username, password, and security-related details required to create and secure your account.
Request Support: Details you provide while communicating with our support team.

Information We Collect Automatically

We may collect certain information automatically when you interact with our Services, such as:

Usage Data: IP address, browser type, device information, pages visited, and interaction data.
Cookies and Tracking Technologies: Information about your preferences and usage patterns. For detailed information on our use of cookies, visit https://www.shopify.com/legal/cookies.

Information from Third Parties

We may receive information about you from third parties, including:

Service Providers: Payment processors and shipping partners.
Advertising Partners: Data for targeted marketing and advertisements.
Analytics Services: Usage insights to improve our Services.

How We Use Your Personal Information

We use your personal information to:

Fulfill orders and process payments.
Provide, personalize, and improve our Services.
Communicate with you about your account, orders, and customer support inquiries.
Conduct marketing and promotional activities.
Detect and prevent fraud or other security concerns.
Comply with legal obligations and enforce our terms of service.

How We Share Your Personal Information

We may share your personal information with:

Vendors and Service Providers: For payment processing, shipping, customer support, and other operational needs.
Marketing Partners: To provide tailored advertisements.
Affiliates: Within our corporate group for business purposes.
Legal Authorities: To comply with applicable laws or respond to legal requests.

We do not sell or share your personal information for purposes of inferring characteristics about you.

Your Rights

Depending on your jurisdiction, you may have rights such as:

Access: Request details of the personal information we hold about you.
Correction: Request corrections to inaccurate information.
Deletion: Request deletion of certain personal information.
Data Portability: Receive a copy of your data in a portable format.
Restrict Processing: Request limits on how we use your information.
Withdraw Consent: Revoke your consent where applicable.

To exercise your rights, please contact us at support@proshglobal.store. We may require verification of your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and provide personalized content. You can manage your cookie preferences through your browser settings, but disabling cookies may limit functionality.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

Children's Data

Our Services are not intended for use by children under the age of 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us to request its deletion.

International Users

If you are accessing our Services from outside your home country, please note that your data may be transferred to, stored, and processed in a country that may not have the same data protection laws as your jurisdiction. We rely on recognized transfer mechanisms, such as the Standard Contractual Clauses, to ensure adequate data protection.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before sharing your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Email:

Address:
Rajdhani Park Mubarkpur
Delhi, India, C22, Gali No 6
Delhi, DL, 110041, INDIA

We value your privacy and are committed to safeguarding your personal information. Thank you for trusting Prosh Global Store.